Ka99 Privacy Policy — How We Keep Your Information Safe

1. Introduction

Ka99 takes your privacy seriously. We believe that respecting and responsibly handling our members' personal information is a cornerstone of being a trusted gaming platform.

This Privacy Policy details which information ka99 collects, how it is used, how long it is retained, and the steps we take to keep your data safe.

By registering, logging in, or using any service on ka99, you confirm that you have read and agreed to this Privacy Policy. If you have any concerns, please contact us before using the service.

2. What Information We Collect

Ka99 collects two types of information: data you provide directly and data collected automatically.

Ka99 does not collect any personal information beyond what is listed above.

3. How We Collect Information

Ka99 collects your information in several ways. Every method is fully transparent, and you have the right to know about each one.

• At the time of registration: Information you provide directly — such as your name, mobile number, date of birth, and so on.
• KYC Verification Timeframe: A copy of your national ID or passport.
• At the time of payment: Mobile banking details provided for deposits and withdrawals.
• Automatically: Technical data collected while you use the site, such as cookies, log files, and session data.
• From support contacts: Information you provide via live chat or email.

4. Purpose of Data Use

Ka99 uses your information only for the specific purposes outlined below — never for anything else.

• To create and manage your account.
• To process deposits, withdrawals, and bonuses.
• To verify age and confirm identity (legal requirement).
• To prevent fraud, money laundering, and other illegal activities.
• To enhance your gaming experience and provide personalized offers.
• To send important account updates and security notifications.
• To ensure responsible gaming and identify potential issues.
• For resolving legal disputes and preparing regulatory reports.

5. Data Sharing Policy

Ka99 does not sell your data. However, limited information may be shared with trusted third parties under specific circumstances.

• Payment Processors: To process deposits and withdrawals with bKash, Nagad, Rocket, and related payment gateways.
• Identity Verification Service: To complete the KYC process with authorized verification agencies.
• Game Software Providers: No more data than what is strictly necessary to operate the games.
• Legal Obligations: Upon a valid order from a court, regulatory body, or law enforcement authority.
• For fraud prevention: Anonymously shared with industry-wide fraud prevention databases.

6. Cookie Policy

Ka99 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working.

7. Data Security Practices

Ka99 employs industry-leading technology to keep your data secure. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Data encryption at rest: Sensitive data stored on our servers is also kept in encrypted form.
• Two-Factor Authentication (2FA): OTP system for additional login security.
• Restricted access: Only authorized personnel can access specific data.
• Regular Security Audits: Regular system security audits conducted by third parties.
• Firewall & DDoS Protection: To protect servers from external attacks.

8. Data Retention Period

Ka99 does not store your data indefinitely. Each type of information has a defined retention period.

• Account Information: For the duration your account is active and up to 5 years after closure, as required by law.
• Transaction Information: Retained for a minimum of 5 years in compliance with financial regulations.
• KYC Documents: Up to 5 years after account closure, as required by law.
• Gaming Logs: Retained for 2 years for dispute resolution purposes.
• Support records: 1 year from the date of contact.
• Marketing Data: Deleted immediately upon opt-out.

9. Your Rights

You have certain important rights regarding your personal information at ka99.

To exercise any of your rights, please contact our support team. We aim to respond within 30 days.

10. Minors' Information

Ka99 strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor registers by mistake and we detect this, the account will be closed immediately and all collected data will be deleted.

11. Policy Changes

Ka99 may update this Privacy Policy when necessary. For significant changes, we will post a notice on the platform and send an SMS to your registered mobile number.

Continued use of the site after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

12. Contact

Contact us for any questions or requests regarding this Privacy Policy:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the site
• Response time: Usually within 24 hours